Dispatch times

 

We carry stock of all our standard and jumbo towels, so these are usually dispatched within 2 working days. Where we have sold out of a design, we will make it available to pre-order as soon as we have notification of our next delivery date.

Personalised towels are made to order and need to include time to get the trim printed, so please allow 14 days for dispatch.

 

Delivery

All our orders are dispatched by courier, unless you choose the 'local collection (Harpenden)' option at the checkout.

Our standard UK courier takes approximately 3 days and costs £4.95, or is free for orders of £70 or more.

Our express UK courier usually delivers within 24 hours of dispatch and costs £8.95.
Please note that if you are ordering a personalised towel, express delivery will not affect the dispatch time as this is dictated by our production process; just which courier we use.

We now also offer International delivery to selected EU countries, for £19.50. We use UPS for international deliveries, which usually takes 3-5 working days.

The EU countries we currently deliver to are: Republic of Ireland, France, The Netherlands, Belgium, Spain (mainland), Italy, Portugal, Germany, Austria, Poland, Sweden and Finland. If you would like your order to be sent to a country not listed, please email us at hello@hoodedowls.co.uk for a quote.

 

Returns

When you place an order online with this site you are making an offer to buy goods. We will then send you an email acknowledging that we have received your order. Once we have confirmed stock availability and prices we will send you our dispatch email to confirm we have accepted the order and that a contract has been made with us. If a delivery is delayed due to stock availability or unforeseen factors we will advise you of delay within 24 hours of receiving your order. We will provide an estimate of the likely dispatch date and you may cancel your order if this is unacceptable. If you decide to cancel your order under these circumstances we will refund to your card within 24 hours. Similarly, we will refund within 24 hours of receiving your order if we discover that we are unable to supply the item at all due to stock availability or unforeseen factors including pricing errors.

You can cancel your contract at any time up to 7 working days after the date of delivery. To do so, please email us or write to us giving a brief outline of the reasons for which you are rejecting the goods. To cancel the goods you must return them unused and undamaged to us at your own expense ensuring they are packaged adequately to prevent damage in transit. This cancellation policy does not affect your statutory rights.

Please note that personalised orders are non-refundable once they have been delivered, due to being a bespoke item. If you wish to cancel or amend a personalised order during the production process but before it has been dispatched, we may, at our discretion, offer a partial refund to reflect any costs already incurred.

If the goods are in any way defective please contact us immediately. We will deal with this in accordance with your legal rights.