How long will my order take?

Dispatch times

We carry stock of all of our toys, gifts and standard and jumbo hooded towels, so these are usually dispatched within 2 working days. Where we have sold out of a design, we will make it available to pre-order as soon as we have notification of our next delivery date.

Personalised towels are made to order and need to include time to get the trim printed, so please allow 3-4 weeks for production and dispatch, particularly in the run up to Christmas.

Delivery

All of our orders are dispatched by courier, although you can choose to collect in person from our studio near Harpenden, Hertfordshire. If you would like to collect your order, please enter COLLECT at the checkout and you will not be charged for shipping.

Our standard UK courier takes 3-5 days and costs £4.95, or is free for orders of £70 or more.

Express Shipping costs £8.95, we use either Hermes Next Day, Royal Mail 24 or UPS, all of which are currently advising 1-2 day delivery (except at weekends).

Please note that if you are ordering a personalised towel, express delivery will not affect the dispatch time as this is dictated by our production process; just which courier we use.

Unfortunately we are no longer able to ship to EU countries, but we do offer International delivery to other selected destinations. We use UPS for international deliveries, which usually takes 3-5 working days.

If you would like your order to be delivered internationally, please email us at hello@hoodedowls.co.uk for a quote.

Buy one hooded towel, get another half price!

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