Based on the Luton Hoo Estate

25 hours per week (within school hours), Monday to Friday.

£13 per hour (£25,000+ per annum pro rata)

Hooded Owls is a small but growing e-commerce business designing and making bathtime products and gifts for children. We currently have an exciting and varied opportunity for a Dispatch Operative/Office Administrator to join our friendly, growing team.

The role

Very much a hands-on role, you will be working alongside the Operations Manager focussing on four specific areas, as well as assisting and supporting with other general requirements as and when they arise.

The primary activities will be:

• Order processing: printing out dispatch notes from various online sales channels, booking couriers, packing orders ready to dispatch, liaising with courier companies to arrange collection, and managing online order systems (eg, marking orders fulfilled/ notifying customers, etc).
• Customer service: answering the telephone and responding to customer emails to ensure a positive experience for customers throughout the ordering and delivery process.
• Stock management: checking items as they come in from the production team, adding inventory to website, monitoring stock levels and identifying any potential shortages, liaising with warehouse to arrange deliveries
• Office administration: monitoring office supplies (eg, stationery, packing materials, etc) and re-ordering as required, overseeing the smooth day-to-day running of the office, co-ordinating team socials.
• From time to time you may also be asked to manage or assist with other administrative and/or operational tasks.

About you

Highly organised, articulate and professional, you understand the importance of customer service and the role it plays within the broader business. You’re used to getting stuck in and take a common-sense approach to managing situations.

You will need to be comfortable working independently as well as in a team, have excellent attention to detail, and feel confident talking to people on the phone. A high standard of written and spoken English is essential.

Experience

• GSCE English & Maths grade C/6 or above
• Demonstrable experience of organisational abilities
• Previous experience in an Ecommerce business would be an advantage

Skills

• Strong interpersonal skills and the ability to interact with all levels of customers and suppliers in a professional manner
• Excellent written and verbal communication skills
• Exceptional attention to detail
• Good organisational and administrative skills, with the ability to work under pressure
• Flexible and pro-active, able to plan and manage own time to meet deadlines
• Able to work independently and as part of a team

If this sounds like you, please send your CV and a covering letter explaining why you are interested in this role.

Closing date for applications: 28 April 2024.